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FAQ - Frequently Asked Questions | Mia by Tanishq
Frequently Asked Question
Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.miabytanishq.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International OrdersPayments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE : Indian issued cards will not be accepted for international orders.
Indian bank -issued cards will not be accepted for international orders.| Debit Cards - Visa Gateway | Debit Cards - MasterCard |
|---|---|
| Axis Bank Limited - Visa Only | Bank Of India |
| Bank of Baroda - Visa Only | Canara Bank |
| Barclays Bank Plc - Visa Only | Central Bank of India |
| Canara Bank - Visa Only | Citibank k |
| City Union Bank Ltd - Visa Only | Corporation Bank |
| Corporation Bank - Visa Only | Federal Bank |
| Dena Bank - Visa Only | HDFC Bank |
| Deutsche Bank AG - Visa Only | ICICI Bank |
| Federal Bank - Visa Only | IDBI Bank |
| GE Money Financial Services Ltd - Visa Only | Indian Bank |
| HDFC Bank Limited - Visa Only | Punjab National Bank |
| ICICI Bank - Visa Only | Standard Chartered Bank |
| IDBI Bank - Visa Only | State Bank Of India |
| Indian Overseas Bank - Visa Only | The Royal Bank of Scotland |
| IndusInd Bank - Visa Only | Union Bank of India |
| Kotak Bank - Virtual card - Visa Only | YES Bank |
| Karur Vyasa Bank - Visa Only | |
| Laxmi Vilas Bank - Visa Only | Maestro Cards |
| Standard Chartered Bank - Visa Only | Citibank |
| State Bank Of India - Visa Only | State Bank of India |
| Syndicate Bank - Visa Only | |
| Union Bank of India - Visa Only |
| Internet Banking - Retail | |
|---|---|
| Allahabad Bank | Laxmi Vilas Bank - Retail Net Banking |
| Andhra Bank | Oriental Bank of Commerce |
| Axis Bank | Punjab & Sind Bank |
| Bank of Bahrain and Kuwait | Punjab National Bank - Retail Banking |
| Bank of Baroda - Retail Banking | Shamrao Vitthal Co-operative Bank |
| Bank of India | South Indian Bank |
| Bank of Maharashtra | State Bank of Bikaner & Jaipur |
| Canara Bank | State Bank of Hyderabad |
| Central Bank of India | State Bank of India |
| City Union Bank | State Bank of Mysore |
| Corporation Bank | State Bank of Patiala |
| Deutsche Bank | State Bank of Travancore |
| Development Credit Bank | Syndicate Bank |
| Dhanlakshmi Bank | Tamilnad Mercantile Bank Ltd. |
| Federal Bank | UCO Bank |
| HDFC Bank | Union Bank of India |
| ICICI Bank | United Bank of India |
| IDBI Bank | |
| Indian Bank | Internet Banking - Corporate |
| Indian Overseas Bank | Karur Vysya Bank |
| IndusInd Bank | Lakshmi Vilas Bank |
| ING Vysya Bank | Punjab National Bank |
| Jammu and Kashmir Bank | Bank of Maharashtra |
| Karnataka Bank Ltd | Bank of Baroda |
| Karur Vysya Bank | Bank of India |
| Catholic Syrian Bank | State Bank of India |
| Kotak Mahindra Bank | Union Bank of India |
| Yes Bank Ltd | |
| Vijaya Bank |
If you are not comfortable making an online payment on www.tanishq.co.in, you can opt for
the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the
time of actual delivery of the product at your doorstep, without requiring you to make
any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is INR 10,000. It is
strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for
COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees
accepted.
Currently Gift Vouchers, Gift Cards and Helmets are not available on COD.
NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule,
denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th
November 2016. Therefore, these currency notes will not be accepted by our delivery
personnel for any orders placed via COD as a payment option.
Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.
We do not charge any extra amount for COD (Cash on delivery) service.
All the products featured on www.miabytanishq.com upto Rs. 10,000/- are available for COD, gift cards/gift vouchers are not available.
Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.
No, you can place a maximum of 2 COD orders in a day.
Note: The total value of 2 orders should not exceed 20k.
Currently, we are serving selected pin codes for COD. Please check if we do COD to your PIN code on the product page/shopping cart page/checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
- In the case of COD, the amount can be refunded either through cheque or online
transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on
the customer's choice:
- If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.
- If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque in the customer's name only, which will be sent by courier to the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.
Once the order is placed successfully, there will be a confirmation call from our support centre for validation of the order. If the confirmation call is unanswered we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial orders can't be delivered.
You need to call customer care at +916366956652 or email us at [email protected] to cancel your order but note that the order can be cancelled only before shipping.
Conversion of the token back to actual card details is known as de-tokenisation.
A tokenised card transaction is considered safer as the actual card details are not shared with the merchant during transaction processing.
The card holder can get the card tokenised by initiating a request on the app provided by the token requestor. The token requestor will forward the request to the card network which, with the consent of the card issuer, will issue a token corresponding to the combination of the card, the token requestor, and the device
Tokenisation has been allowed on consumer devices like mobile phones, tablets, laptops, desktops, wearables (wrist watches, bands, etc.), Internet of Things (IoT) devices, etc, for all use cases / channels (e.g., contactless card transactions, payments through QR codes, apps etc.)
The feature of tokenisation is available on consumer devices like mobile phones, tablets, laptops, desktops, wearables (wrist watches, bands, etc.), Internet of Things (IoT) devices, etc.
Tokenisation and de-tokenisation can be performed by the authorised card network or by the card issuer. The list of card networks authorised by RBI to operate in India is available on the RBI website at the link.
Normally, in a tokenised card transaction, parties / stakeholders involved are merchant, the merchant’s acquirer, token service provider (card payment network or card issuer), token requestor, issuer and customer. However, an entity, other than those indicated, may also participate in the transaction.
Actual card data, token and other relevant details are stored in a secure mode by the token service provider (card payment network or card issuer). Token requestor cannot store Primary Account Number (PAN), i.e., card number, or any other card detail. Card networks are also mandated to get the token requestor certified for safety and security that conform to international best practices / globally accepted standards.
No, a customer can choose whether or not to let his / her card tokenised.
Customers have the option to register / de-register their card for a particular use case, i.e., contactless, QR code based, in-app payments, etc.
The registration for a tokenisation request is done only with explicit customer consent through Additional Factor of Authentication (AFA), and not by way of a forced / default / automatic selection of check box, radio button, etc. Customer will also be given choice of selecting the use case and setting-up of limits
Customers have the option to set and modify per transaction and daily transaction limits for tokenised card transactions.
A customer can request for tokenisation of any number of cards. For performing a transaction, the customer shall be free to use any of the cards registered with the token requestor app.
For performing any transaction, the customer shall be free to use any of the cards registered with the token requestor app.
A customer can request for tokenisation of his / her card on any number of devices.
All complaints should be made to the card issuers. Card issuers shall ensure easy access to customers for reporting loss of “identified device” or any other such event which may expose tokens to unauthorised usage.
Based on risk perception, etc., card issuers may decide whether to allow cards issued by them to be registered by a token requestor.
More information can be found in the following circulars issued by RBI DPSS.CO.PD No.1463/02.14.003/2018-19 dated January 8, 2019, CO.DPSS.POLC.No.S-469/02-14-003/2021-22 dated August 25, 2021 and CO.DPSS.POLC.No.S-516/02-14-003/2021-22 dated September 07, 2021.
Yes, it is possible to return the unused product and order a replacement. Please refer to the Return Policy for details.
Please note that returns/replacements are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of Return Policy .
You can call us at 1800-266-0123 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.
For international orders, please check the International Order section under Return Policy.
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return Policy section for details.
Call us at 1800-266-0123 or write to [email protected] within 7 days of receipt of the product to report the incident.
For international orders, please check the International Order section under the Return Policy.
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.
For International Orders, please check the International Order section under Return policy .
We will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
For International Orders, please check the International Order section under Return policy .
You can return your order within 30 days from the date of delivery.
To place a return request, simply select the return option on the website. If you have placed your order through the Mia App, you can raise the return request directly through the Website.
Follow the simple steps below to ensure the return process is smooth and hassle-free.
a) Please pack the jewellery securely in its original inner packaging (jewellery box).
b) Our logistics partner will bring the branded outer polybag (cover) at the time of pickup. In the presence of the logistics partner, please seal the jewellery box using the tamper-proof sticker provided inside the box at the time of delivery. If the tamper-proof sticker is unavailable(which is highly unlikely), please inform us, and we will arrange to send one separately
c) Place the sealed jewellery box inside the polybag along with the original invoice, guarantee/warranty card, and any applicable tags.
d) Once the delivery partner collects the sealed polybag in your presence, please ensure you receive a soft copy of the return acknowledgement document.
e) The refund process will be initiated only after the product has been inspected and approved by our Quality Assurance (QA) team.
- a) Products purchased from the Website may only be exchanged at Tanishq, Mia by Tanishq or Zoya stores. The exchange terms for Mia by Tanishq products purchased online are the same as those applicable for Tanishq products. Please visit your nearest Mia by Tanishq or Tanishq stores for more details.
- b) Jewellery sold through any Tanishq / Mia by Tanishq / Zoya outlet or the respective brand websites, as applicable, will be accepted for exchange at the store, as per the prevailing terms and conditions of the exchange policy which is operated at the discretion of the Company.
- c) The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the Company.
- d) For more details you can contact your nearby store or our customer care.
The Encircle program is a unified customer engagement program for all Titan brands where the members can enjoy benefits & experiences as well as earn & redeem loyalty points with every purchase. The program is integrated with the Tata group loyalty program NeuPass and every time you spend with Titan or other Tata brands that are partnered with NeuPass program, you get to earn loyalty points in the form of NeuCoins. Within Titan brands, NeuCoins can be earned and redeemed across all company brand stores or e-commerce websites across our brands - Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon.
What is NeuPass?
NeuPass is a power-packed rewards program that lets you earn more with every spend and unlock delightful rewards:
- Earn NeuCoins* on purchase across Titan brands and other participating Tata brands
- Minimum 5% NeuCoins* on Tata Neu app/website
- Get additional benefits across Tata brands including Titan brands.
- Additional 2% NeuCoins* with Tata NeuCard Plus credit card & additional 5% NeuCoins* with Tata NeuCard Infinity credit card. Applicable on both HDFC and SBI NeuCard.
*T&C’s apply
What are NeuCoins?
NeuCoins are rewards you earn on Tata Neu and our associated partner brands. You can redeem them not just at Titan but on Tata Neu and across participating brands like Tata 1mg, BigBasket, Croma, Tata CLiQ, Westside, IHCL, Air Asia and more. 1 NeuCoin = ₹1 savings*. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days.
On Tata Neu app and website, you can earn NeuCoins based on the NeuPass tier assigned to you.
*NeuCoins have no stored monetary value and cannot be redeemed for cash. T&Cs apply
What happens to my Encircle Points & Tier?
The erstwhile Encircle loyalty program continues as a customer engagement program within the Tata NeuPass group loyalty program where you will continue to enjoy offers from various Titan brands like Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon, get access to exclusive events & experiences and enjoy many more benefits
As part of the merger of the programs in April 2023, issuance of Encircle points was stopped and NeuCoins were issued. Customers with Encircle points balance were communicated a deadline of March 2025 for expiry of Encircle points. At present, no Encircle points are available or valid and customers can only earn/redeem NeuCoins. Your Encircle Tier will remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a Titan Gold Badge in NeuPass.
To know more about NeuPass or your NeuPass tier related information, you will have to download the Tata Neu app from Android and iOS phones or visit TataNeu.com.
Tell me about badge upgrades
Please refer to the table below to see how NeuCoins can help upgrade your badge.
| Badge (Earlier known as Titan Tier) | NeuCoins needed for each badge | NeuCoins earn rate across categories | |||
|---|---|---|---|---|---|
| Watches / Sarees / Accessories | Plain Gold Jewellery | Studded Jewellery | Eyewear (Applicable oHouse Brand Sunglasses ONLY) | ||
| Silver Badge | 0 – 499 | 0.5% | 0.2% | 0.6% | 0.5% |
| Gold Badge | 500 – 2999 | 1% | 0.4% | 1.4% | 0.5% |
| Platinum Badge | 3000 and above | 0.5% | 0.6% | 0.6% | 0.5% |
| The above is applicable for non-discounted products only. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan | |||||
| NeuCoins earned across Titan brands (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon) only are considered for Encircle badge upgrade. | |||||
Your badge will be valid for two years from the date of your last upgrade.
To know more about NeuPass, visit tataneu.com/about/NeuPass or download Tata Neu app.
Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.
- Upon signing up on our e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
- You can also enroll on the program through our stores by expressing your intent to the cashier at the time of billing and providing your details (First Name, Last Name, Mobile Number are mandatory).
- Once your details are registered, a membership number will be assigned to you, and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.
- Titan Encircle offers three tiers of membership - Silver, Gold and Platinum
- Refer to NeuPass FAQs for tier wise NeuCoin earning structure
-
To get upgraded from one tier to the next, you would need
the following amount of NeuCoins:
- From Silver to Gold tier - 500 NeuCoins
- From Gold to Platinum tier - 3000 NeuCoins
- All NeuCoins earned will be updated in your account within 24 - 48 hours of the transaction at stores. NeuCoins earned on any of the ecommerce websites will be unlocked and credited to your account after 30 days of the transaction. The earned NeuCoins will be in locked state for 30 days from the purchase date.
- The NeuCoins earned are valid for 12 months from the date of last transaction.
- NeuCoins/tier will be calculated at the end of the day, and the new tier will start the next day.
- Value of NeuCoins redeemed in a transaction will not be considered as part of the eligible amount for earning NeuCoins. If the entire transaction amount is paid using NeuCoins, no additional NeuCoins will be earned. In case of partial redemption, only the remaining payable amount will be considered eligible for earning NeuCoins.
- Any transactions that avail discount using the product level coupon are not eligible for earning NeuCoins.
When you return/change products that you have purchased, the NeuCoins earned on the transaction will be deducted from your overall NeuCoins balance.
When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp, or email. This can be redeemed at any of the Titan brand stores.
Steps to Redeem:
- Step 1: Visit any of our stores to redeem your gift voucher.
- Step 2: While billing please provide the cashier with the Gift Voucher code sent to you.
- Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.
Please note:
- Your Welcome Gift Voucher can only be redeemed once in the respective channels.
- Offers are fixed to their respective channel and the tier that you have enrolled into.
- Your Welcome Gift Voucher will be valid for six months from your date of enrolment.
- Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
- Exclusive Preview: You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
- Free Cleaning: You can avail free cleaning services for your Jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your Jewellery and watches.
- Free Eye Check-up & Eyewear Servicing: You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all EyePlus stores.
- Titan & Partner Brand offers: Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular events across multiple cities in India.
1. Where can I check my transaction summary?
To check your transaction summary, you may visit the My Account section on Titan brand website/app or the My Orders section on Tata Neu app. You can also contact our Customer Service team at [email protected] or by calling the toll-free number 1800-266-0123. This toll-free number is not applicable for international shipments.
2. How can I know details regarding my NeuCoins?
To know your NeuCoins balance, you may visit the My Account section on Titan brand website/app. To get a more detailed information on your NeuCoins transactions you may access the NeuPass dashboard on the Tata Neu app/website.
3. How can I update/change my contact details?
You can contact our Customer Service team at [email protected] or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days. This toll-free number is not applicable for international shipments.
4. How to deactivate/activate my Encircle account?
Encircle membership is lifetime and cannot be deactivated. Customers returning after a long gap will be identified with their original membership number, as long as they use their registered mobile number. In case of account deletion, you may contact our Customer Service team at [email protected] or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days.
5. Are there any products which are excluded from Titan Encircle program?
Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program.
Here is the list of countries where international shipping is available.
| Australia | Oman |
| Bahrain | Portugal |
| Canada | Qatar |
| Germany | Romania |
| India | Saudi Arabia |
| Italy | Singapore |
| Kenya | South Africa |
| Kuwait | Spain |
| Malaysia | United Arab Emirates |
| Netherlands | United Kingdom |
| New Zealand | United States of America |
For all international orders, your cart value should be a minimum of $50 and a maximum of $10000. This is exclusive of all shipping and handling charges.
Payments are accepted through the PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.
We would like to inform the following steps need to be followed before reaching the payment gateway using your internationally issued credit card/debit card.
"Select Payment Method ----> International Issued Cards -----> PAY FOR YOUR ORDER"
You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches its destination.
We charge $50 extra as shipping and handling charges for international destinations for all jewellery products. All products are dispatched on a "Delivery Duty Unpaid " (DDU) basis.
Currently, we do not accept any returns or exchanges of our products in case of international orders.
Frequently Asked Question
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All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Sign in and track their orders from order history section in the account page.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Currently, we deliver to selected cities within India. Please check if we deliver to your PIN code/city by entering it on the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
Yes, you can order something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pin code on the product page/shopping cart page/checkout page.
There are no shipping/delivery charges within India. For information on shipping charges for international orders please click here.
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders, please see the Time to Deliver section under the Shipping Policy section.
Changing the phone number during delivery is not permitted, as customers must provide an OTP to receive the product
No, you can shop as a guest on www.miabytanishq.com if you do not want to register on this website. However, we strongly recommend that you register onwww.miabytanishq.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register,click here.
You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.
You can edit your personal details by accessing the “edit details” section in Personal information section.
No, you can have only one account linked to a single e-mail address.
We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.
Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.miabytanishq.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International OrdersPayments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE : Indian issued cards will not be accepted for international orders.
We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.
| Debit Cards - Visa Gateway | Debit Cards - MasterCard |
|---|---|
| Axis Bank Limited - Visa Only | Bank Of India |
| Bank of Baroda - Visa Only | Canara Bank |
| Barclays Bank Plc - Visa Only | Central Bank of India |
| Canara Bank - Visa Only | Citibank k |
| City Union Bank Ltd - Visa Only | Corporation Bank |
| Corporation Bank - Visa Only | Federal Bank |
| Dena Bank - Visa Only | HDFC Bank |
| Deutsche Bank AG - Visa Only | ICICI Bank |
| Federal Bank - Visa Only | IDBI Bank |
| GE Money Financial Services Ltd - Visa Only | Indian Bank |
| HDFC Bank Limited - Visa Only | Punjab National Bank |
| ICICI Bank - Visa Only | Standard Chartered Bank |
| IDBI Bank - Visa Only | State Bank Of India |
| Indian Overseas Bank - Visa Only | The Royal Bank of Scotland |
| IndusInd Bank - Visa Only | Union Bank of India |
| Kotak Bank - Virtual card - Visa Only | YES Bank |
| Karur Vyasa Bank - Visa Only | |
| Laxmi Vilas Bank - Visa Only | Maestro Cards |
| Standard Chartered Bank - Visa Only | Citibank |
| State Bank Of India - Visa Only | State Bank of India |
| Syndicate Bank - Visa Only | |
| Union Bank of India - Visa Only |
| Internet Banking - Retail | |
|---|---|
| Allahabad Bank | Laxmi Vilas Bank - Retail Net Banking |
| Andhra Bank | Oriental Bank of Commerce |
| Axis Bank | Punjab & Sind Bank |
| Bank of Bahrain and Kuwait | Punjab National Bank - Retail Banking |
| Bank of Baroda - Retail Banking | Shamrao Vitthal Co-operative Bank |
| Bank of India | South Indian Bank |
| Bank of Maharashtra | State Bank of Bikaner & Jaipur |
| Canara Bank | State Bank of Hyderabad |
| Central Bank of India | State Bank of India |
| City Union Bank | State Bank of Mysore |
| Corporation Bank | State Bank of Patiala |
| Deutsche Bank | State Bank of Travancore |
| Development Credit Bank | Syndicate Bank |
| Dhanlakshmi Bank | Tamilnad Mercantile Bank Ltd. |
| Federal Bank | UCO Bank |
| HDFC Bank | Union Bank of India |
| ICICI Bank | United Bank of India |
| IDBI Bank | |
| Indian Bank | Internet Banking - Corporate |
| Indian Overseas Bank | Karur Vysya Bank |
| IndusInd Bank | Lakshmi Vilas Bank |
| ING Vysya Bank | Punjab National Bank |
| Jammu and Kashmir Bank | Bank of Maharashtra |
| Karnataka Bank Ltd | Bank of Baroda |
| Karur Vysya Bank | Bank of India |
| Catholic Syrian Bank | State Bank of India |
| Kotak Mahindra Bank | Union Bank of India |
| Yes Bank Ltd | |
| Vijaya Bank |
If you are not comfortable making an online payment on www.tanishq.co.in, you
can opt for the Cash on Delivery (COD) payment method instead. With COD you
can pay in cash at the time of actual delivery of the product at your
doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is INR 10,000.
It is strictly a cash-only payment method. E-Gift Vouchers or store credit
cannot be used for COD orders. Foreign currency cannot be used to make a COD
payment. Only Indian Rupees accepted.
Currently Gift Vouchers, Gift Cards and Helmets are not available on
COD.
NOTE : COD is not applicable for International Orders. As per the Indian
Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal
tenders effective 9th November 2016. Therefore, these currency notes will
not be accepted by our delivery personnel for any orders placed via COD as a
payment option.
Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.
We do not charge any extra amount for COD (Cash on delivery) service.
All the products featured on www.miabytanishq.com upto Rs. 10,000/- are available for COD, gift cards/gift vouchers are not available.
Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.
No, you can place a maximum of 2 COD orders in a day.
Note: The total value of 2 orders should not exceed 20k.
Currently, we are serving selected pin codes for COD. Please check if we do COD to your PIN code on the product page/shopping cart page/checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
- In the case of COD, the amount can be refunded either through cheque or
online transfer as NEFT (National Electronic Fund Transfer). The mode of
refund depends on the customer's choice:
- If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.
- If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque in the customer's name only, which will be sent by courier to the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.
Once the order is placed successfully, there will be a confirmation call from our support centre for validation of the order. If the confirmation call is unanswered we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial orders can't be delivered.
You need to call customer care at
+9163669566521800-266-0123 or email us at [email protected] to cancel your order but
note that the order can be cancelled only before shipping.
Our delivery partners will only accept Indian Rupees.
Orders once placed can only be cancelled prior to shipment.Refer cancellation policy.
Yes, it is possible to return the unused product and order a replacement. Please refer to the Return Policy for details.
Please note that returns/replacements are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of Return Policy.
You can call us at 1800-266-0123 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.
For international orders, please check the International Order section under Return Policy.
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return Policy section for details.
Call us at 1800-266-0123 or write to [email protected] within 7 days of receipt of the product to report the incident.
For international orders, please check the International Order section under the Return Policy.
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.
For International Orders, please check the International Order section under Return policy.
We will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
For International Orders, please check the International Order section under Return policy.
You can return your order within 30 days from the date of delivery.
To place a return request, simply select the return option on the website. If you have placed your order through the Mia App, you can raise the return request directly through the Website.
Follow the simple steps below to ensure the return process is smooth and hassle-free.
a) Please pack the jewellery securely in its original inner packaging (jewellery box).
b) Our logistics partner will bring the branded outer polybag (cover) at the time of pickup. In the presence of the logistics partner, please seal the jewellery box using the tamper-proof sticker provided inside the box at the time of delivery. If the tamper-proof sticker is unavailable(which is highly unlikely), please inform us, and we will arrange to send one separately
c) Place the sealed jewellery box inside the polybag along with the original invoice, guarantee/warranty card, and any applicable tags.
d) Once the delivery partner collects the sealed polybag in your presence, please ensure you receive a soft copy of the return acknowledgement document.
e) The refund process will be initiated only after the product has been inspected and approved by our Quality Assurance (QA) team.
- a)Products purchased from the Website may only be exchanged at Tanishq, Mia by Tanishq or Zoya stores. The exchange terms for Mia by Tanishq products purchased online are the same as those applicable for Tanishq products. Please visit your nearest Mia by Tanishq or Tanishq stores for more details.
- b) Jewellery sold through any Tanishq / Mia by Tanishq / Zoya outlet or the respective brand websites, as applicable, will be accepted for exchange at the store, as per the prevailing terms and conditions of the exchange policy which is operated at the discretion of the Company.
- c) The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the Company.
- d) For more details you can contact your nearby store or our customer care.
The Encircle program is a unified customer engagement program for all Titan brands where the members can enjoy benefits & experiences as well as earn & redeem loyalty points with every purchase. The program is integrated with the Tata group loyalty program NeuPass and every time you spend with Titan or other Tata brands that are partnered with NeuPass program, you get to earn loyalty points in the form of NeuCoins. Within Titan brands, NeuCoins can be earned and redeemed across all company brand stores or e-commerce websites across our brands - Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon.
What is NeuPass?
NeuPass is a power-packed rewards program that lets you earn more with every spend and unlock delightful rewards:
- Earn NeuCoins* on purchase across Titan brands and other participating Tata brands
- Minimum 5% NeuCoins* on Tata Neu app/website
- Get additional benefits across Tata brands including Titan brands.
- Additional 2% NeuCoins* with Tata NeuCard Plus credit card & additional 5% NeuCoins* with Tata NeuCard Infinity credit card. Applicable on both HDFC and SBI NeuCard.
*T&C’s apply
What are NeuCoins?
NeuCoins are rewards you earn on Tata Neu and our associated partner brands. You can redeem them not just at Titan but on Tata Neu and across participating brands like Tata 1mg, BigBasket, Croma, Tata CLiQ, Westside, IHCL, Air Asia and more. 1 NeuCoin = ₹1 savings*. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days.
On Tata Neu app and website, you can earn NeuCoins based on the NeuPass tier assigned to you.
*NeuCoins have no stored monetary value and cannot be redeemed for cash. T&Cs apply
What happens to my Encircle Points & Tier?
The erstwhile Encircle loyalty program continues as a customer engagement program within the Tata NeuPass group loyalty program where you will continue to enjoy offers from various Titan brands like Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon, get access to exclusive events & experiences and enjoy many more benefits
As part of the merger of the programs in April 2023, issuance of Encircle points was stopped and NeuCoins were issued. Customers with Encircle points balance were communicated a deadline of March 2025 for expiry of Encircle points. At present, no Encircle points are available or valid and customers can only earn/redeem NeuCoins. Your Encircle Tier will remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a Titan Gold Badge in NeuPass.
To know more about NeuPass or your NeuPass tier related information, you will have to download the Tata Neu app from Android and iOS phones or visit TataNeu.com.
Tell me about badge upgrades
Please refer to the table below to see how NeuCoins can help upgrade your badge.
| Badge (Earlier known as Titan Tier) | NeuCoins needed for each badge | NeuCoins earn rate across categories | |||
|---|---|---|---|---|---|
| Watches / Sarees / Accessories | Plain Gold Jewellery | Studded Jewellery | Eyewear (Applicable oHouse Brand Sunglasses ONLY) | ||
| Silver Badge | 0 – 499 | 0.5% | 0.2% | 0.6% | 0.5% |
| Gold Badge | 500 – 2999 | 1% | 0.4% | 1.4% | 0.5% |
| Platinum Badge | 3000 and above | 0.5% | 0.6% | 0.6% | 0.5% |
| The above is applicable for non-discounted products only. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan | |||||
| NeuCoins earned across Titan brands (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Irth, Taneira and Beyon) only are considered for Encircle badge upgrade. | |||||
Your badge will be valid for two years from the date of your last upgrade.
To know more about NeuPass, visit tataneu.com/about/NeuPass or download Tata Neu app.
Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.
- Upon signing up on our e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
- You can also enroll on the program through our stores by expressing your intent to the cashier at the time of billing and providing your details (First Name, Last Name, Mobile Number are mandatory).
- Once your details are registered, a membership number will be assigned to you, and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.
- Titan Encircle offers three tiers of membership - Silver, Gold and Platinum
- Refer to NeuPass FAQs for tier wise NeuCoin earning structure
-
To get upgraded from one tier to the next, you would need
the following amount of NeuCoins:
- From Silver to Gold tier - 500 NeuCoins
- From Gold to Platinum tier - 3000 NeuCoins
- All NeuCoins earned will be updated in your account within 24 - 48 hours of the transaction at stores. NeuCoins earned on any of the ecommerce websites will be unlocked and credited to your account after 30 days of the transaction. The earned NeuCoins will be in locked state for 30 days from the purchase date.
- The NeuCoins earned are valid for 12 months from the date of last transaction.
- NeuCoins/tier will be calculated at the end of the day, and the new tier will start the next day.
- Value of NeuCoins redeemed in a transaction will not be considered as part of the eligible amount for earning NeuCoins. If the entire transaction amount is paid using NeuCoins, no additional NeuCoins will be earned. In case of partial redemption, only the remaining payable amount will be considered eligible for earning NeuCoins.
- Any transactions that avail discount using the product level coupon are not eligible for earning NeuCoins.
When you return/change products that you have purchased, the NeuCoins earned on the transaction will be deducted from your overall NeuCoins balance.
When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp, or email. This can be redeemed at any of the Titan brand stores.
Steps to Redeem:
- Step 1: Visit any of our stores to redeem your gift voucher.
- Step 2: While billing please provide the cashier with the Gift Voucher code sent to you.
- Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.
Please note:
- Your Welcome Gift Voucher can only be redeemed once in the respective channels.
- Offers are fixed to their respective channel and the tier that you have enrolled into.
- Your Welcome Gift Voucher will be valid for six months from your date of enrolment.
- Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan EyePlus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
- Exclusive Preview: You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
- Free Cleaning: You can avail free cleaning services for your Jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your Jewellery and watches.
- Free Eye Check-up & Eyewear Servicing: You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all EyePlus stores.
- Titan & Partner Brand offers: Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular events across multiple cities in India.
1. Where can I check my transaction summary?
To check your transaction summary, you may visit the My Account section on Titan brand website/app or the My Orders section on Tata Neu app. You can also contact our Customer Service team at [email protected] or by calling the toll-free number 1800-266-0123. This toll-free number is not applicable for international shipments.
2. How can I know details regarding my NeuCoins?
To know your NeuCoins balance, you may visit the My Account section on Titan brand website/app. To get a more detailed information on your NeuCoins transactions you may access the NeuPass dashboard on the Tata Neu app/website.
3. How can I update/change my contact details?
You can contact our Customer Service team at [email protected] or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days. This toll-free number is not applicable for international shipments.
4. How to deactivate/activate my Encircle account?
Encircle membership is lifetime and cannot be deactivated. Customers returning after a long gap will be identified with their original membership number, as long as they use their registered mobile number. In case of account deletion, you may contact our Customer Service team at [email protected] or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days.
5. Are there any products which are excluded from Titan Encircle program?
Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program.
Yes, we do undertake and fulfil orders for International Destinations.
Here is the list of countries where international shipping is available.
https://github.com/titandigitalecom/titan-sfcc/pull/8010/files| Australia | Oman |
| Bahrain | Portugal |
| Canada | Qatar |
| Germany | Romania |
| India | Saudi Arabia |
| Italy | Singapore |
| Kenya | South Africa |
| Kuwait | Spain |
| Malaysia | United Arab Emirates |
| Netherlands | United Kingdom |
| New Zealand | United States of America |
For all international orders, your cart value should be a minimum of $50 and a maximum of $10000. This is exclusive of all shipping and handling charges.
Payments are accepted through the PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.
We would like to inform the following steps need to be followed before reaching the payment gateway using your internationally issued credit card/debit card.
"Select Payment Method ----> International Issued Cards -----> PAY FOR YOUR ORDER"
Our international shipping partner is UPS
You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches its destination.
We charge $50 extra as shipping and handling charges for international destinations for all jewellery products. All products are dispatched on a "Delivery Duty Unpaid " (DDU) basis.
Currently, we do not accept any returns or exchanges of our products in case of international orders.