24 Sep 2026

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Explore Mia’s latest jewellery collection, crafted to feel precious, every day!

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Explore Mia’s latest jewellery collection, crafted to feel precious, every day!

Beginner's Guide

Jewellery Refund Policy: A Guide to Hassle-free Returns & Exchanges Changed your mind about a gold jewellery product and want to initiate a refund? Knowing about the jewellery refund policy is crucial so you’re not blindsided in the process. Refund, return and exchange policies on jewellery bills protect your high-value investments and eliminate unexpected restocking/making fees. They also guarantee a solution if a product happens to be defective, breaks, or doesn't meet your expectations. Learn everything you need to know about the jewellery refund policy, return grounds, and exchange policies for transparent investments.

What is the Jewellery Refund Policy? Jewellery refund policies vary by retailer and the product type. Typically, jewellers provide a window for 100% refunds/exchanges on unused products, if original tags and invoices are intact. However, custom pieces, gold/silver coins, and silver jewellery generally cannot be returned. We, at Mia by Tanishq, have a flexible and easy-to-understand jewellery refund policy. Here are the general guidelines to keep in mind before attempting to return jewellery and expect a refund: ● You can return your gold jewellery product only in an unused condition within 30 days of purchase. ● It must be in the same condition as it was when you received it. ● The original packaging must be intact. ● You must provide the invoice to get the refund. Wondering what to do if your jewellery order is delivered in damaged condition? Initiate the return of your product in the same condition you received it. Refunds with us are no longer hectic and drawn out. What’s the Jewellery Return Policy in India? In India, jewellery return policies are at the discretion of the retailer rather than being mandated by law. We, at Mia, offer a simple return policy for unused, undamaged jewellery products. All you have to do is provide the original invoice, certificates, and tags. The requirements are easy, and the return process is hassle-free. Follow these steps if you want to return your Mia jewellery: Step 1: Keep the product you want to return in its original condition. Make sure to maintain the original packaging, tags, and certificates. After packing it up, mention your name, order number, and mobile number on it. Step 2: Contact us by calling customer care at 1800-266-0123. Or, email us at state why you wish to return the product. Do this within 30 days of receiving your delivery. Step 3: Wait for an executive from our team to get in touch and assist you with the return process. Step 4: Meet our courier partner at your doorstep. They will collect the order from the address provided by you at the scheduled time. We will conduct a thorough inspection of the returned product once it’s at our facility. If we get a go-ahead from the QA (quality assurance) team, we will immediately initiate the refund process. However, there are certain categories of products we don’t accept as returns. Here’s why you cannot return the following: ● Gold or Silver Coins: Their value is tied to volatile global commodities markets instead of standard retail mark-ups. If a coin leaves the dealer's possession, its official purity/pristine condition cannot be guaranteed. It must be remelted rather than resold as new. ● Gift Cards: They function more like cash. Once the unique code has been activated, significant fraud risks arise. ● Nose Pins: Due to strict hygiene/health regulations, they cannot be returned. Nose pins are inserted directly into broken skin and come into contact with bodily fluids. Therefore, they are categorised as 'medical-adjacent' products contributing to the risk of infection. ● Silver Jewellery: No-return policies apply to silver jewellery due to the metal's rapid depreciation. Hygiene risks and the inability to resell used pieces at their original retail price are also taken into consideration. What is the Jewellery Exchange Policy? Gold jewellery exchange policies allow you to trade old/previously purchased gold for new designs. At Mia by Tanishq, we offer lifetime exchange benefits. Rest assured that your gold is valued at 100% of the prevailing market rate. Only standard deductions for making charges, taxes, and embedded gemstones apply. Here’s everything to keep in mind if you’re thinking of initiating jewellery exchange: 1. Online-bought Product Exchanged In-store Gold jewellery products that you purchase via our website can only be exchanged at Tanishq, Mia by Tanishq or Zoya stores. The jewellery bill terms and conditions for the exchange of Mia products purchased are simple to follow, including: ● You must provide the Certificate of Authenticity/Original Invoice. ● Jewellery will be accepted after thorough examination of the products. ● Discounts for the Mia product that you want to exchange will be recovered. ● Silver jewellery will not be accepted for exchange. 2. Offline Jewellery Exchange Jewellery that was sold through any Mia by Tanishq, Tanishq, or Zoya outlets will be accepted for exchange at the stores. This will be as per the terms and conditions of the relevant exchange policy (at the Company's Discretion). You can also be a part of the Gold Exchange Program hosted by us. Here are the special benefits you can avail: ● Old or Broken Gold Jewellery Accepted: You can exchange broken, outdated, or jewellery pieces with missing bits. ● Jewellery from any Jeweller Accepted: Even if your gold jewellery was originally purchased from other jewellers, we will accept it for exchange. ● Upgrade to Trendy Gold & Diamond Jewellery: Exchange your old jewellery for Mia by Tanishq's lightweight, stylish, and versatile collections. Plus, you can opt for diamond jewellery as well instead of strictly sticking to a gold base. ● Transparency with Valuation: Purity and weight assessments will be conducted right in front of you using advanced scientific equipment like Karatmeters. So, you can be assured of the fairest gold exchange value with us! Final Word Understanding the return, refund, and exchange policies empowers buyers by eliminating financial risk, guaranteeing satisfaction, and providing transparent legal recourse. This knowledge transforms a high-stakes purchase into a transparent, safe transaction. Thus, experience jewellery shopping with peace of mind here, at Mia by Tanishq. We prioritise transparency and ease with our return, refund, and exchange policies. So, shop confidently knowing you've got our support and assistance even in the after-sales period. Let our simple jewellery refund policy and guidelines for exchange inspire you to take that sparkling leap!

Frequently Asked Questions 1. How to pack the jewellery that I want to return? Pack up the jewellery in the same packaging material it arrived in. Make sure to lock the metal box using the provided orange lock in the box itself. If the orange lock is missing, let us know. We shall send you the lock separately. 2. Can I exchange gemstone-studded gold jewellery during the Gold Exchange Program? Yes, you can exchange gemstone-studded gold jewellery during the Gold Exchange Program. However, only the net weight and value of the gold will be considered for the exchange. The gemstones will be removed carefully. You will not receive the value for the stones/their setting weight. 3. How long does the jewellery refund process take? The refund process with Mia by Tanishq typically takes between 7 and 15 working days once the returned product reaches the warehouse. The product must pass the quality checks for the refund to be approved.