No, you can shop as a guest on www.miabytanishq.com if you do not want to register on this website. However, we strongly recommend that you register onwww.miabytanishq.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register,click here.

You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.

You can edit your personal details by accessing the “edit details” section in Personal information section.

No, you can have only one account linked to a single e-mail address.

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.miabytanishq.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE : Indian issued cards will not be accepted for international orders.

We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.

If you are not comfortable making an online payment on www.tanishq.co.in, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is INR 10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.
Currently Gift Vouchers, Gift Cards and Helmets are not available on COD.
NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.

Orders once placed can only be cancelled prior to shipment.Refer cancellation policy.

Yes, it is possible to return the unused product and order a replacement. Please refer to the Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of Return Policy.

You can call us at 1800-266-0123 and write to customercare@titan.co.in to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return Policy section for details.

Call us at 1800-266-0123 or write to customercare@titan.co.in within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under the Return Policy.

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.

For International Orders, please check the International Order section under Return policy.

We will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under Return policy.

The order can be returned within 15 days from the date you receive the product. The product can be easily picked up by our logistics partner.

If you wish to return the product, you need to call customer care at 1800-266-0123 or email us at customercare@titan.co.in stating that you want to return the product. Please use the e-mail ID used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping and take the following steps:

a) Pack your order in original packaging and mention your name, order number and mobile number.

b) Lock the metal box using the orange lock that would be provided to you in the box itself. If the orange lock is not available, let us know, and we will send you the lock separately.

c) Enclose the original invoice, guarantee/warranty card & other tag, if any.

d) Our logistic partner will pick up the package from you.

e) Post inspection, only after we get a go-ahead from the QA (quality assurance) team, the refund process will be initiated.

For International Orders, currently, we do not accept any returns or exchanges of our products.

Please note that returns are not accepted for coins, silver products, and nose pins.

• a)Products purchased from the Website may only be exchanged at Tanishq, Mia by Tanishq or Zoya stores. The exchange terms for Mia by Tanishq products purchased online are the same as those applicable for Tanishq products. Please visit your nearest Mia by Tanishq or Tanishq stores for more details.
• b) Jewellery sold through any Tanishq / Mia by Tanishq / Zoya outlet or the respective brand websites, as applicable, will be accepted for exchange at the store, as per the prevailing terms and conditions of the exchange policy which is operated at the discretion of the Company.
• c) The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the Company.
• d) For more details you can contact your nearby store or our customer care.

Yes, you can opt for the Cash on Delivery (COD) payment method instead of the online payment option. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees are accepted.

Gift Vouchers and Gift Cards are not available on COD.

NOTE: COD is not applicable for International Orders.

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

We do not charge any extra amount for COD (Cash on delivery) service.

All the products featured on www.miabytanishq.com upto Rs. 10,000/- are available for COD, gift cards/gift vouchers are not available.

Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.

No, you can place a maximum of 2 COD orders in a day.

Note: The total value of 2 orders should not exceed 20k.

Currently, we are serving selected pin codes for COD. Please check if we do COD to your PIN code on the product page/shopping cart page/checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

• In the case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
  1. If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.
  2. If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque in the customer's name only, which will be sent by courier to the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.

Once the order is placed successfully, there will be a confirmation call from our support centre for validation of the order. If the confirmation call is unanswered we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial orders can't be delivered.

You need to call customer care at +9163669566521800-266-0123 or email us at ecomsupport@titan.co.in to cancel your order but note that the order can be cancelled only before shipping.

Our delivery partners will only accept Indian Rupees.

Yes, we do undertake and fulfil orders for International Destinations.

Here is the list of countries where international shipping is available.

For all international orders, your cart value should be a minimum of $50 and a maximum of $10000. This is exclusive of all shipping and handling charges.

Payments are accepted through the PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

We would like to inform the following steps need to be followed before reaching the payment gateway using your internationally issued credit card/debit card.

"Select Payment Method ----> International Issued Cards -----> PAY FOR YOUR ORDER"

Our international shipping partner is UPS

You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches its destination.

We charge $50 extra as shipping and handling charges for international destinations for all jewellery products. All products are dispatched on a "Delivery Duty Unpaid " (DDU) basis.

Currently, we do not accept any returns or exchanges of our products in case of international orders.